Support

How to get help with DIVINE

24/7 Assistance

If our FAQ doesn't address your question, our dedicated support team is ready to help anytime.

💬 Telegram: Primary Support Channel

• Official Contact: @chatwithdivine

• Response SLA: ~15 minutes (Premium users receive priority)

• Availability: 24/7 continuous coverage

• Best For: Quick resolutions, subscription issues, general inquiries

📧 Email: Detailed Support

• Official Address: [e-mail]

• Response SLA: Within 24 hours

• Best For: Complex technical issues, business inquiries, detailed questions

• Format: Include Telegram username for faster account verification

Security Notice: DIVINE staff never initiate private messages. Official communication only comes through @chatwithdivine or verified @divine.sh emails. Be vigilant against impersonators.

Support Categories

🔒 Subscription Management

• Premium Activation: Payment confirmations and access provisioning

• Subscription Control: Renewals, cancellations, and plan adjustments

• Stars⭐️ System: Balance inquiries and payment processing

• Payment Options: Cryptocurrency transaction assistance

• Account Recovery: Restoring Premium feature access

Resolution Time: 5-30 minutes

🤖 Trading & Signals

• Signal Analysis: Interpreting specific trading alerts

• Platform Connectivity: Configuration for Maestro, BullX, and Trojan

• Bot Configuration: Signal types and strategy explanations

• Security Verification: DAJ status interpretation

• Chain-Specific Issues: Blockchain-related troubleshooting

Resolution Time: 15-45 minutes

🔧 Technical Support

• Notification Configuration: Alert preference settings

• Bot Command Reference: System interaction instructions

• Cross-Platform Issues: Device-specific troubleshooting

• API Integration: Developer support (Premium only)

• Performance Optimization: System responsiveness improvements

Resolution Time: 1-24 hours (complexity dependent)

💼 Business Relations

• Partnership Inquiries: Collaboration opportunities

• Media Relations: Journalist and content creator resources

• Marketing Opportunities: Community engagement options

• Investment Relations: Financial partnership information

• Feedback Channels: Feature suggestion process

Resolution Time: 24-48 hours

Premium Support Advantages

Premium subscribers receive:

• Priority Queue: Front-of-line issue handling

• Senior Support Team: Access to veteran specialists

• Advanced Technical Support: Complex trading configuration assistance

• Accelerated Response: Target 5-minute response during trading hours

• Direct Routing: Bypass standard support queue

Effective Support Guidelines

For fastest resolution:

1. Provide Details: Include specific information about your issue

2. Add Context: Specify which chain, token, or feature you're using

3. Include Screenshots: Visual evidence speeds troubleshooting

4. Reference FAQ: Check if your question is already documented

5. Focus Inquiries: Submit one issue per support request

Product Development Input

Your feedback shapes our roadmap:

1. Submit Ideas: Contact @chatwithdivine with "Feedback" subject

2. Detail Your Suggestion: Specific proposals receive priority consideration

3. Join Focus Groups: Premium users receive invitations to development discussions

4. Beta Program: Premium subscribers can opt into early feature testing

Security Escalation Protocol

For critical security matters:

• Dedicated Channel: [e-mail]

• Response Time: Immediate attention (minutes)

• Scope: Critical security vulnerabilities affecting user safety

The DIVINE team is committed to providing exceptional support. We're not just building a service; we're building a community.