Support

How to get help with DIVINE

24/7 Assistance

If our FAQ doesn't address your question, our dedicated support team is ready to help anytime.

💬 Telegram: Primary Support Channel

• Official Contact: @chatwithdivine

• Response SLA: ~15 minutes (Premium users receive priority)

• Availability: 24/7 continuous coverage

• Best For: Quick resolutions, subscription issues, general inquiries

Security Notice: DIVINE staff never initiate private messages. Official communication only comes through @chatwithdivine or verified @divine.sh emails. Be vigilant against impersonators.

Support Categories

🔒 Subscription Management

• Premium Activation: Payment confirmations and access provisioning

• Subscription Control: Renewals, cancellations, and plan adjustments

• Stars⭐️ System: Balance inquiries and payment processing

• Payment Options: Cryptocurrency transaction assistance

• Account Recovery: Restoring Premium feature access

Resolution Time: 5-30 minutes

🤖 Trading & Signals

• Signal Analysis: Interpreting specific trading alerts

• Platform Connectivity: Configuration for Maestro, BullX, and Trojan

• Bot Configuration: Signal types and strategy explanations

• Security Verification: DAJ status interpretation

• Chain-Specific Issues: Blockchain-related troubleshooting

Resolution Time: 15-45 minutes

🔧 Technical Support

• Notification Configuration: Alert preference settings

• Bot Command Reference: System interaction instructions

• Cross-Platform Issues: Device-specific troubleshooting

• API Integration: Developer support (Premium only)

• Performance Optimization: System responsiveness improvements

Resolution Time: 1-24 hours (complexity dependent)

💼 Business Relations

• Partnership Inquiries: Collaboration opportunities

• Media Relations: Journalist and content creator resources

• Marketing Opportunities: Community engagement options

• Investment Relations: Financial partnership information

• Feedback Channels: Feature suggestion process

Resolution Time: 24-48 hours

The DIVINE team is committed to providing exceptional support. We're not just building a service; we're building a community.